Shipping & returns
Orders placed before 3pm Monday - Friday will be despatched from us the same day via Royal Mail Special Delivery which is our standard service for the UK to arrive Next Working Day pre 9am or 1.00pm, subject to Royal Mail Terms & Conditions.
Please note we despatch goods Monday - Friday 10am- 3pm and on Saturday closed. Any orders placed on Saturday and Sunday will be shipped on the Monday. There will be no shipping on UK Bank Holidays.
All deliveries must be signed for.
Special Delivery - £7.95 is guaranteed next working day delivery service. Orders MUST be placed before 3pm for Next Day Deliver, any orders taken after 3pm will be processed the next working day. This is a 99.9% guaranteed service from Royal Mail. We are not responsible for late deliveries due to Royal Mail errors, however if you feel a Special Delivery has been delivered late please contact us and we will provide you with the relevant details to make a claim for compensation. Coverage across the UK* only Special Delivery requires a signature on Delivery.
INCORRECT DELIVERY DETAILS
It is the Customer's responsibility to enter the correct delivery address details at the time of ordering. If the customer enters the incorrect or incomplete address and goods are delivered to the wrong address, we are under no obligation to issue a refund or send replacement goods. If goods are returned to us due to an address error we are not obliged to re-send at our expense, however a redelivery at our standard rate will be offered or a refund less the postal expense on receipt of the returned parcel.
BELLISSIMO shall not be liable for delay or failure to deliver or perform due to any cause beyond its reasonable control, or for Acts of God, actors of Buyer, acts of any government authority, strikes or other labour disturbances, delays in transportation, fuel or energy shortages, or inability to obtain necessary components, services or facilities from usual sources.
PLEASE NOTE:- We are unable to repost an item as missing until 15 working days after original shipment date, due to Royal Mail shipping terms and conditions.
We are therefore unable to deem an item lost until this time and will not refund or replace it until 15 working days from original shipment date has passed.
We completely understand that choosing the correct colour from a computer screen cannot always be easy. Therefore, we recommend you buy a colour ring or samples before placing your order so you can see the true colour of our extensions. However, we will happily exchange your item if it’s not the correct colour, so long as it is as new and returned in the original packaging.
To ensure exact colour please send us a sample of your own hair and we will match it for you - or alternatively please purchase one of our colour rings to achieve an exact match. If you are not satisfied with your product or you feel it is not as described, you can return your item (at your cost) within 7 days unopened and as new.
Before returning or exchanging BELLISSIMO Hair Extensions, please make sure the hair is new and with all the ties still in place and damaged. Please do not remove the ties and attempt to replace them as this will make the extensions void and will not be refunded. In the case of us sending you the wrong item, or them being faulty on delivery, please return the product to us for exchange and we will credit your carriage and redeliver the correct order our own cost.
When returning your hair extensions because you have chosen the wrong colour or length, you must notify us in writing within seven days of them arriving with you. They must be as new as per our returns policy above. Please then send them within 7 days of delivery (at your cost) with a reputable courier service or special delivery so you can track the item back to us. The courier or postal authorities will provide you with insurance and a tracking number should any delivery dispute arise. We will not be held liable if the returned products do not arrive and will only replace items that have arrived safely.
RETURNS: FAULTY GOODS
If Hair Extensions appear faulty due to quality issues, the fault must be reported to email address a maximum of 30 days from the purchase date. This is due to human hair being a consumable item during wear.
All returns must be returned with a completed goods return form. Any goods received without the appropriate paperwork will not be processed until the correct paperwork is received. Failure to provide the correct paperwork with 90 days will result in goods being destroyed.
When purchasing our hair extensions you are agreeing to our terms and conditions this includes following the aftercare guide and using the correct products. If you colour or tone your extensions we can not accept any liability that results in damaged hair or faulty hair. Your hair extensions are a consumable product and wear and tear is a normal process in which will result in your extensions thinning hair over time to help slow this process down we advice to follow the aftercare carefully.
Thinning and drying out of hair extensions does not constitute faulty hair this is a care issue and if this starts to occur you should seek advice from your technician.
Any item returned will be covered at your own cost, we will cover the cost of postage for the replacement items if the error lies with us.
Replacements given for faulty hair extensions will be sent like for like and will only be given to the equivalent or value of the hair received by us. When registering and purchasing goods from BELLISSIMO Ltd, you agree to abide by our Terms & Conditions of Sale.
**** SYNTHETIC HAIR PIECES ARE NON EXCHANGEABLE OR REFUNDABLE****
All other non-hair extension products can only be returned for replacement if proven to be faulty within 30 days of purchase